Thank you for choosing exogearonlineshop.com. We are committed to providing you with fast and reliable shipping services. These Shipping Terms will help you understand our shipping policies, fees, delivery times, etc. By placing an order and accepting these Terms, you agree to the following Shipping Terms.
1. Shipping Method
We work with a number of logistics companies to ensure that the goods can be delivered smoothly. The specific shipping method and logistics service will vary depending on the content of your order, the delivery address, and the delivery option you choose.
Standard Shipping: In general, we use standard logistics services to provide shipping. The specific shipping company and method will be specified at checkout.
International Shipping: For international orders, we work with international logistics companies to provide cross-border delivery services. Shipping costs and timeliness vary from country to country.
2. Shipping Costs
Shipping costs will be determined by the following factors:
Delivery Address: Shipping costs will vary depending on your delivery address (domestic or international).
Product Weight and Volume: Heavier or larger items may increase shipping costs.
Shipping Method: The shipping method you choose (standard, international, etc.) will affect the shipping cost.
You can view the shipping fee details on the checkout page, and all fees will be listed in detail before confirming the order.
3. Shipping time
We promise to arrange shipment as soon as possible after the order is confirmed. Shipping time will vary depending on your shipping address, the shipping method selected, and the processing time of the logistics company.
4. Order processing and shipping
Order confirmation: Once your order is paid and confirmed by the system, it will enter the processing process. We will complete the packaging and shipment of the order within [1-2] business days.
Logistics update: After shipment, you will receive a confirmation email with a tracking number, which you can use to check the shipping progress on the logistics company’s website.
5. Shipping issues
5.1 Shipping delays
We will do our best to ensure that the shipment is on time, but sometimes there may be shipping delays due to uncontrollable factors (such as weather, holidays, logistics delays, etc.). In the event of a delivery delay, we will notify you as soon as possible and provide a corresponding solution.
If your order is not delivered beyond the estimated delivery time, please contact us as soon as possible and we will assist you in checking the logistics status of the package and provide assistance.
5.2 Non-delivery or Lost
If your package is lost or undelivered during transportation, please contact our customer service team. We will work with the logistics company to investigate and try to ensure that the package is delivered as soon as possible. If the package is ultimately confirmed to be lost, we will provide you with a solution of return, refund or re-delivery.
5.3 Consignee Absence
If you cannot receive the package within the scheduled delivery time, the logistics company may try to re-deliver or store the package at a nearby pickup point. We recommend that you provide an accurate delivery address and contact information to ensure smooth delivery.
If the package cannot be delivered, you will receive a relevant notification, please contact us as soon as possible to resolve.
6. Damaged Package
We will carefully check the goods before shipping and ensure that the packaging is intact. If the outer packaging of the package you received is damaged, or the product is damaged during transportation, please take a photo immediately and contact our customer service team. After confirming the damage, we will provide you with a refund or exchange service according to the situation.
